Photo Credit: The Punch
2025-12-25 09:35:00
In an interview carried by The Punch, the NCAA says it has pushed airlines to refund passengers more consistently, disclosing over N1 billion paid back as consumer protection enforcement tightened. The regulator framed the outcome as proof that complaint systems and airline accountability are improving.
The refunds reportedly covered delays, cancellations, and service failures where passengers were entitled to compensation under applicable rules, with the NCAA urging travelers to document complaints and use official channels rather than social-media outrage alone.
For airlines, the development signals rising enforcement costs for poor reliability, potentially encouraging better schedule discipline, passenger communication, and quicker re-accommodation processes during disruptions.
In additional reporting, The Guardian quoted the NCAA saying it recorded the “highest volume of refunds in the agency’s history,” while Daily Trust also reported the same outcome, stating domestic airlines “refunded over N1 billion to passengers” within the stated period.
Echotitbits take: This is a rare win for Nigerian consumers—but sustainability matters. Watch whether NCAA publishes clearer dashboards (refund timelines, penalties, repeat offenders) and whether airlines respond by improving operational reliability rather than just paying refunds after complaints pile up.
Source: The Punch — December 25, 2025 (https://punchng.com/airlines-refund-over-n1bn-as-ncaa-enforces-compliance/)
The Punch 2025-12-25
